FREQUENTLY ASKED QUESTIONS
IN NO PARTICULAR ORDER

I JUST RECEIVED MY MONTHLY STATEMENT BUT THERE WASN'T A CHECK IN IT, WHY NOT? - There could be a number of reasons of why this happened. The first and most obvious is that the tenant didn't pay. You need to look at your statements first to determine this. If they did pay there normally would be rent received in the operating income section... if they didn't you'll find zero's there.

The second most common problem is that your expenses exceeded the income. You should then find one or more receipts in your paperwork and a listing of expenses paid on your statement.

The final most likely reason is that your funds are being held in anticipation of authorized work being completed. Let's say you need a new roof and instead of sending $2500.00 now, you elect to have the rents build up in your account until there is enough to have the roofing work completed.

strong>I THOUGHT MY TENANT MOVED IN ON THE FIRST OF THE MONTH, WHY IS MY CHECK SHORT? -The most common reason is again expenses. Normally when we take over a new property and put in a tenant for the first time, there could be as many as three separate reasons why your check would appear to be short. First, there could be a MLS referral fee to the realtor that supplied us/you with a qualified tenant that was accepted. And finally, there is the Owner Maintenance Reserve amount $200.00) that is kept in your account for maintenance expenses that may occur between receiving rents.

THERE IS A LOT THAT NEEDS TO BE DONE SINCE THE TENANT MOVED OUT, WILL I GET THEIR WHOLE DEPOSIT? - Sometimes the hardest thing to get owners to understand is that their personal living style can not be mandated unto a tenant. So, if you would replace a mini blind simply because one of the fingers going across it was bent, doesn't mean that would be imposed on a tenant as a deduction from their deposit. The courts look at it more from a reasonable wear and tear standpoint and what might be considered average living conditions. We've had owners replace all the carpet in a unit because of some small stains in one back bedroom and expect the tenants deposit to foot the bill... it doesn't work that way. You can only charge a tenant for damage, and other work that needs to be done beyond what would rationally be considered normal wear and tear.

IF THE TENANT HASN'T PAID AFTER THE 5 DAY PAY OR QUIT IS UP, THEN WHAT HAPPENS? - At that point we file with the appropriate Justice Court for a Summary Eviction. Depending on which city the property is in it can take from one to three business days to process. After that, the court forwards the signed order to the Constables Office. The Constable then posts a 24 hour Notice to vacate. That posting can take one to two days. From there, the Constable goes out the following day, with someone to change the locks, and physically removes everyone in the property.

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